Dialog Health eJourney

Valérie Moulins has been Director of Communications for the Foch Hospital in Suresnes for 8 years. Armed with 16 years of experience in the field of sports marketing, she successively held the positions of Director of Communications for the FFRandonnée and the Société Centrale canine. She very quickly deployed her expertise in the hospital by bringing an external vision of the hospital world. Very attached to the subject of Patient Experience (and member of the Patient Experience Institute), she launched the dynamic at Foch Hospital by creating the position of Director of Patient Experience in November 2018.

Hélène Décis-Lartigau has been in charge of the Patient Experience at the Foch Hospital since September 2019. An "atypical" profile, she was a literature teacher and musicologist for nearly 15 years, and then a therapist. Before taking up her position at Foch, she ran the hospital's Maison de Parents, welcoming the families of patients from the provinces and abroad. Today, she combines her various skills to improve the experience of patients and their families: pedagogy, listening skills, a taste for collective intelligence, conflict management, and ethical reflection on the humanization of care paths. The Living Lab's activities and partnerships with patients feed her work, and a team is gradually being built up under the direction of Valérie Moulins, with the participation of volunteers and young people hired for their civic service.